FAQ

Frequently Asked Questions (FAQ)

Last updated: 20 August 2025

1. Are Bleyola products in stock or made-to-order?

All Bleyola furniture is made-to-order. Production only begins after you place your order, ensuring every piece is crafted specifically for you. This reflects our philosophy: every client is unique, therefore every piece should be unique too.

2. Can I cancel or change my order?

Yes. You have a 48-hour amendment period after placing your order.

  • Within this timeframe, you can change specifications or cancel your order.

  • After 48 hours, your order enters production (5–7 working days) and can no longer be cancelled, as each piece is custom-made.

3. How long does delivery take?

Delivery typically takes 30 to 45 working days from the end of production.

  • Production time: 5–7 working days.

  • Delivery time: 30–45 working days across the UK.
    Large furniture items may require scheduled delivery with our carrier.

4. Why does delivery take longer than standard furniture shops?

Because every Bleyola item is bespoke and made-to-order. We do not mass-produce or stockpile. This ensures premium quality, personalisation, and exclusivity — values that take time to achieve.

5. Do you offer personalisation or custom options?

Yes. Many of our pieces can be personalised (e.g., fabric, finishes, dimensions). Contact our team within the 48-hour amendment period to request customisation.

6. What is included in the 2-year guarantee?

All Bleyola furniture includes a 2-year guarantee covering:

  • Manufacturing defects,

  • Structural issues,

  • Faults caused by materials or craftsmanship.

The guarantee does not cover:

  • Wear and tear from normal use,

  • Misuse or improper handling,

  • Accidental damage (e.g., scratches, spills).

7. What happens if my order arrives damaged?

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery by emailing contact@bleyola.co.uk with photos.
We will arrange a replacement, repair, or refund as appropriate.

8. Do you accept returns?

  • Non-personalised items: Yes, you can return unused items within 14 days of delivery (Consumer Contracts Regulations 2013).

  • Custom-made or personalised items: No returns are accepted unless the item is defective, due to the bespoke nature of production.

9. Is delivery free?

Yes, standard delivery across the UK is free of charge.
⚠️ Additional charges may apply for remote areas (Northern Ireland, Scottish Highlands, offshore islands).

10. Do you offer assembly services?

Most Bleyola items arrive partially assembled with clear instructions.
For large or complex furniture, our delivery partners may offer assembly options — please contact us before checkout to confirm availability.

11. How can I contact customer service?

     

     

    12. What materials are used in Bleyola furniture?

    We use only premium-quality woods, metals, and textiles carefully selected for durability, comfort, and luxury aesthetics. This reflects our French-inspired chic minimalism and ensures every piece lasts for years.

    13. Where are you based?

    Bleyola is operated by NINSEBLE UK HOUSE LIMITED (Company number: 15754601), registered at:
    215 Ilderton Road, SE15 1NS, London, United Kingdom.

    14. What payment methods do you accept?

    We accept:

    • Visa / MasterCard / American Express

    15. Why choose Bleyola over mainstream furniture retailers?

    Unlike mass retailers, we offer:

    • Made-to-order craftsmanship

    • Personalisation to match your lifestyle

    • Minimalist luxury aesthetic inspired by French chic

    • Exclusive designs not found elsewhere

    • Premium service & 2-year guarantee