Shipping policy

Last updated: 20 August 2025

1. Production lead time

All our furniture is made to order. Production begins after the 48-hours amendment period and takes 5–7 working days before dispatch.

2. Delivery time

• UK delivery typically takes 30–45 working days from the date of dispatch.

• Delivery times may vary depending on location and courier availability.

3. Shipping costs

• Standard delivery across the UK is free of charge.

• Remote or hard-to-reach areas (e.g., Northern Ireland, Scottish Highlands, offshore islands) may incur an extra fee. Customers will be informed at checkout.

4. Delivery method

• Large furniture items may require scheduled delivery. Our carrier will contact you to arrange a suitable date and time.

• Customers are responsible for ensuring access is available for large items (door sizes, stairways, lifts).

5. Tracking information

Once dispatched, every order receives a tracking number sent via email.

6. Delays & responsibilities

• We are not liable for courier delays or unforeseen circumstances (weather, strikes, customs).

• However, our support team is available to assist in resolving delivery issues.

7. Damaged or missing items

• Must be reported within 48 hours of delivery to contact@bleyola.co.uk with photos.

• We will arrange a replacement or refund in line with your statutory rights.