Payment Policy

Last updated: 20 August 2025

At Bleyola, we believe that the payment experience should reflect the same values as our furniture: transparency, security, and refinement.

This Payment Policy explains the methods we accept, how transactions are processed, and what guarantees you have as a client of Bleyola.

1. Accepted payment methods

We accept the following secure payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • PayPal: including PayPal Buyer Protection

  • Klarna / Clearpay (Pay in 3 instalments): subject to eligibility

  • Bank transfers (on request): for orders above £1,500 (contact our team for details)

All transactions are processed in GBP (£).

2. Payment timing

  • Full payment is required at checkout to confirm and start your order.

  • As Bleyola furniture is made-to-order, your payment secures both the production slot and the materials reserved for your item.

3. Payment security

  • All card transactions are encrypted using SSL technology.

  • We do not store full credit card details.

4. VAT & pricing transparency

  • All prices on bleyola.co.uk are displayed in GBP (£), inclusive of VAT where applicable.

  • Any additional fees (e.g., delivery surcharges for remote UK areas) will be clearly shown at checkout before payment.

5. Fraud prevention

For security reasons, Bleyola reserves the right to:

  • Verify billing and delivery addresses before dispatch.

  • Contact clients for identity confirmation on high-value transactions.

  • Cancel and refund suspicious or unauthorised transactions.

This ensures the protection of both our clients and our brand.

6. Refunds & returns

Refunds for eligible returns or cancellations will be processed back to the original payment method only.

  • Refunds are typically issued within 5–10 working days after approval.

  • See our Refund & Returns Policy for details.

7. Contact for payment support

If you have any issues related to payments, instalments, or invoices, please contact our dedicated team:

Email: contact@bleyola.co.uk 

Phone: +44 7549 951724

Support hours: Monday–Friday, 9 am–5 pm (UK time)